AI Powered Improvements To Govt Services

February 17, 2024 | 8 Comments

The 2024 Budget “funds a digital transformation team that will work to roll out artificial intelligence-powered improvements to government services,” Premier David Burt announced in the Budget, adding that “it is important to note that AI is not a method to replace workers, but a tool to enhance the productivity of our dedicated public servants.”

The relevant extract of the 2024 Budget statement said, “Recent years have represented significant advances in artificial intelligence. It is incumbent upon the Government to harness this technology and to invest in education and training for public officers so they can utilise AI to deliver public services more efficiently.

“During the Throne Speech the Government committed to improving public services, including the customer service experience that those who interact with the Government have. There is no doubt that artificial intelligence can assist us in delivering that goal, and this Budget funds a digital transformation team that will work to roll out artificial intelligence-powered improvements to government services.

“The Government has targeted the first department that will benefit from AI powered services to be the Department of Immigration. Working with a local company that has implemented successful artificial intelligence powered processing for insurance companies, we will utilise similar technology to aid in the vetting of applications to ensure that frontline workers can be reassigned to other more complex tasks that will increase the efficiency of the department.

“I would like to thank the Association of Bermuda International Companies (ABIC) for answering the call to assist the Government of Bermuda by identifying a partner to advance this Government’s ambitions and ensure that we deliver public services more efficiently.

“Former Premier Alex Scott said, “Bermuda works best when it works together”, and there can be no better example of working together than using the local expertise that powers our global insurance industry to improve the efficiency of public service delivery.

“It is important to note that AI is not a method to replace workers, but a tool to enhance the productivity of our dedicated public servants so that they can serve the people of Bermuda better. Continued deployment of AI in government departments will not only enable us to serve the people of Bermuda more efficiently, but as our economy continues to expand it will reduce the pressures of hiring additional persons to complete the various tasks of government.”

You can read a full copy of the 2024 Budget speech here, and view all our coverage of the 2024 Budget here.

click here Bermuda generic 2024 Budget

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Comments (8)

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  1. Hilarious! says:

    Mr IT! Why is AI not a tool to replace government workers? IT ABSOLUTELY IS! The standard answer from a government worker to a question is to look for your answer on a website. Surely AI can automate answering questions with better accuracy. Just bring in consultants now to implement AI across the government (which will happen anyway) and start cutting the payroll. Government is bloated and everyone knows it.

    • Joe Bloggs says:

      “Why is AI not a tool to replace government workers?”

      Because people who work for the PLP Government overwhelmingly vote for the PLP at election time. I thought that was common knowledge.

  2. AI Vs NI says:

    Well it can’t be any worse than the current No Intelligence. Imagine going home to your spouse in a house that is all but falling apart and having them say to you with a smile on their face, “Honey we have a balanced budget this year!” I’m certain that the rebuttal would be, “Listen we need to talk…”

  3. PA says:


    Government functions as far as i am aware of by where the all it tax revenue and service income winds up in the ” General Fund” which may present a appearance of great wealth ,then is distributed back to the various Government departments some what of a simple proceedure . Hopefully some goes for the rainey day in the kitty !

    We the people are facing inflation so does our Government ,what ever happens to us the general public, happens to Government .

    We are all in the same boat together , we both feel the pinch !.

    How many of us prepare annual budgets ? very few if any !

    We cannot go on with the high life of pay of Friday and broke on Monday!

    Do budgets work but only as a guide, Yes the do ! untill we get hit with hurricanes and covid , that our insurance costs are unbelievable up another 10% this year . Come on guys” give over” !

    Unfortunately there are write offs nothing lasts for ever.

    The public is buying cars like there is no tomorrow.
    The jones borrow money to buy the SUV up goes the cost with interest you are competing with that.

    There are throw away vehicles, every things has a predetermined usefull life expectancy if we don’t hit a wall and many items do not last as long as they used to, including the wall.

    However, there are several departments which I will not need to name here who provide service to the public are non income earners they function from a drawown allocations from the General Fund account.

    A great portion Governments revenue is reinvested back to the community in housing with exception for the purchase of police vehicles, general transport vehicles ,and trucks, all requiring maintenance and insurance and which are in direct competition with those vehicles owned by public enterprise.

    Do you see where I am going with this ?
    I call it duplication of effort ,take landscaping for example.

    Government is Bermuda biggest employer in various public sectors recently claiming that there are no funds for capital expenditure 15% to 85% to administration for day to day projects.

    Government find itself having to hire the cream of the crop in maintainence personal yet restrict local business from importing the same.

    Acheiving a balance budget has to be a monumental task the numbers are astonomical as Goverment cost for insurance and maintenance of it realestate, say schools and public buildings , and vehicles for example take a very large draw down.
    We cannot spend what we don’t have unless we earn it, it don’t grow on trees either or fall from the sky, it come on a planes or a cruise ships.

    We need to have more irons in the fire .

    How long is a piece of sttrng ?

  4. Squid says:

    I hope that the Governments use of AI will do something about us having to wait 5 yes 5 months to renew a Bermuda Passport .

    • Joe Bloggs says:

      ” having to wait 5 yes 5 months to renew a Bermuda Passport ”

      Count yourself lucky. I had to wait 10 months from submission of my renewal application in 2022 until receipt of my new Bermuda passport in 2023.

  5. Hilarious! says:

    Speaking of the devil, Government employees cannot blame AI for incorrectly answering questions.

    What Air Canada Lost In ‘Remarkable’ Lying AI Chatbot Case – Forbes
    In a warning to global carriers adopting AI for customer service platforms, Air Canada lost a small claims court case against a grieving passenger when it tried and failed to disavow its AI-powered chatbot.

    The passenger claimed to have been misled on the airline’s rules for bereavement fares when the chatbot hallucinated an answer inconsistent with airline policy. The Tribunal in Canada’s small claims court found the passenger was right and awarded them $812.02 in damages and court fees.

    • Joe Bloggs says:

      There are plenty “AI Gone Wrong” stories. Go to your favourite search engine and enter “AI Gone Wrong”. Some stories are frightening, some are funny. I suggest only reading the articles from technical organisations rather than social media.

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