RFP For Online Ticket Sales For Ferry Rides

February 26, 2018

The Bermuda Tourism Authority, in partnership with the Ministry of Transport and Regulatory Affairs, seeks a “vendor to deliver online ticket selling for public ferry rides,” and a Request for Proposal was published today to “attract local and international bidders.”

The Bermuda Tourism Authority cites increased convenience for ferry users as the main objective for seeking this new fare solution, saying “the point of sale will be designed to take place online so riders can show proof of purchase without paper, using their smartphones instead.

“For visitors this should result in shorter lines and wait times at Visitor Services Centres where large numbers of cruise passengers queue to buy fares, usually all at once. The Visitor Services Centres provide free Wi-Fi, which will enable visitors to be processed quickly.

“Similarly, local riders would be able to buy fares on their computer or smartphone and complete their ferry ride without the need for paper tickets or tokens. As electronic sales increase the Government’s cost of printing tickets should be reduced.

“The full RFP is available on the Bermuda Tourism Authority corporate website at the Requests for Proposals page. The deadline for RFP responses is Friday, March 9, 2018 at 5pm AST.”

The BTA Digital Fare Media Solution Request For Proposal follows below [PDF here]:

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Comments (17)

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  1. watching says:

    Well done.
    Looking forward to this process being simpler and more efficient as well as for the bus fares.
    Definitely time to more into the 21st century.

  2. Joe Bloggs says:

    And then make the ticket sellers’ jobs redundant?

    • Bertastic says:

      No one will be redundant. It will allow the new service centers to provide more efficient service rather than getting bogged down by tons of cruise ship passengers. They will still sell the transport passes but if a large majority can purchase them on their own or with guidance it will reduce
      Wait times for everyone.

  3. Cow Polly says:


  4. frank says:

    all they need at the bus terminal is a vending machine
    and or have a card swipe on the bus the staff in the booth
    act like they are doing you a favor to serve you

  5. stunned... says:

    in favor as long as the price doesn’t increase because of a new middleman

  6. puzzled says:

    Don’t worry.
    It will be awarded to Onion Juices family.

    Watch and see.

  7. Rocky5 says:

    Will this be the 1st 40/60 company?

  8. Bermy says:

    Doesn’t seem like much time has been given for RFPs to be submitted. Is this a typical time frame?

    • Kevin Dallas says:

      The BTA is eager to get a solution in place before the start of this cruise ship season and our research suggests that many “off the shelf” solutions exist that should be suitable for this deployment (remember there is no hardware involved – it’s a mobile project). On that basis we don’t believe it needs to be a complex or timely RFP process.

  9. Clarity says:

    This is a very short time frame for a proposal.

  10. Shocked says:

    I find this very alarming considering someone presented this very same idea two years ago to BTA and Government members that work with the ferry and bus crews! Why didn’t they go back to this Entrepreneur instead of giving them a hard time. Things that make you go hmmmm.

  11. Good idea.
    What assurances the product is available?
    By that I impune busesand their unreliability.
    The service has to be availed to be legally charged money for or have a perceivable budget….mmmkaaaay?

  12. AMonk says:

    … and what if I do NOT own a “smart” phone?

    • Kevin Dallas says:

      Then you’ll have to buy a ticket the way you do now, by lining up to buy one – but hopefully the 4/5ths of people who do have a smartphone wont be waiting in line in front of you!

  13. Kathy says:

    What is the reason the BTA doesn’t take this on themselves?