Bank Of Butterfield Revised Operating Hours

December 17, 2020

The Bank of Butterfield announced that the operating hours of its Banking Centres in Bermuda will temporarily change.

“Effective Monday, 21 December 2020 and until further notice, Butterfield’s Reid Street [Hamilton], St. George and Somerset Banking Centres will be open for in-person transactions from 9:00 a.m. to 2:00 p.m. Monday through Friday. On Christmas Eve [Thursday, 24 December] and New Year’s Eve [Thursday, 31 December], its Banking Centres will close at 1:00 p.m,” a spokesperson said.

“The change in hours follows actions taken last week to split Banking Centre and Operations personnel into teams working alternate shifts as a business continuity measure amid increased incidence of Covid-19 infections in the community.

Michael Neff, Butterfield’s Managing Director in Bermuda, said “Reduced hours and fewer employees in the Banking Centres means wait times for in-person service will be longer than usual.

“As an essential service provider, we have taken these steps to ensure our Banking Centres will be able to continue operating should a member of our team test positive for Covid-19, and to provide relief to our front-line colleagues who have been working hard to serve our clients under challenging circumstances since the onset of the pandemic.

“While we remain open for business, queuing times are longer. We encourage clients to complete transactions using an ATM, Butterfield Online, or our Mobile Banking app wherever possible. We thank our clients for their understanding, and we regret any inconvenience.”

“Butterfield’s corporate offices are currently operating under a work-from-home model. For loan enquiries, clients should call [441] 298 4799. Corporate Banking clients and Private Banking clients should directly contact their Relationship Managers with service requests. For all other matters, clients are directed to contact the Call Centre on [441] 295 1111.”

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  1. red rose says:

    In the absence of Government direction, private business is taking decisions themselves – they are filling the void piecemeal