BTA Launches ‘HR Audit And Cultural Reset’
The Board of Directors of the Bermuda Tourism Authority [BTA] announced the “commencement of an extensive Human Resources Audit and Cultural Reset initiative, marking the next phase in its commitment to fostering a strong, transparent, and inclusive workplace culture.”
A spokesperson said, “This initiative follows the findings of the recently conducted Culture Review and will focus on implementing meaningful improvements to enhance employee engagement and organizational effectiveness.
“To support this effort, the Board has engaged a well-regarded HR consultancy firm to conduct a comprehensive assessment of BTA’s internal culture, policies, and HR practices. The work will include an independent review of past employee departures, one-on-one engagements with current staff, and a full evaluation of HR policies and procedures to ensure alignment with best practices.”
A Commitment to a Stronger BTA
“This next step is an essential part of ensuring that BTA is an organization where employees feel valued, heard, and supported,” said William “Billy” Griffith, Acting Chair of the BTA Board of Directors. “The Board is committed to creating an environment where transparency, fairness, and accountability are standard practice. This initiative is not about assigning blame but about strengthening our foundation for the future.”
What Employees Can Expect
A spokesperson added, “As part of this process, all BTA employees will have the opportunity to share their perspectives through confidential one-on-one meetings with the consulting team. Employees will also have the option to provide anonymous feedback. Additionally, the firm will reach out to former employees to gather insights on their experiences and the circumstances surrounding their departures.
“Key areas of focus include:
- “Conducting an independent review of past employee departures to assess adherence to process and identify opportunities for improvement.
- “Engaging with current staff to understand their experiences and recommendations for positive change.
- “Evaluating HR policies, including grievance procedures, performance management frameworks, and employee handbooks, to ensure clarity and fairness.
- “Developing strategic recommendations for improving workplace culture, communication, and employee engagement.
“The Board has committed to providing regular updates on progress and remains focused on fostering a workplace culture that supports professional growth, collaboration, and excellence.”
“This is a constructive and forward-looking initiative designed to make the BTA a stronger organisation,” added Griffith. “By listening, learning, and acting on the findings, we will ensure that the BTA remains a great place to work and an organisation that continues to serve Bermuda’s tourism industry with integrity and excellence.”
The full BTA Culture Assessment Report follows below [PDF here]:
The BTA is only 10 years old and it’s already having a reset. Nothing has been quite right ever since the PLP wrestled back control. You all know that’s right too.
So the board is doing another cultural review. What was wrong with the first cultural review.? Is it normal to go an interview people who left? What a waste of tax payers money. Fire this Board! Too much politics at the BTA!
Any failed business that tries to reset without a change of senior management, that caused the need for a reset, is doomed to repeat the failures.
The “reset” does not go far enough. The board needs to go. They directly are responsible for the culture of toxicity as they did nothing to intervene or protect staff. Some of what was reported is disgusting! But what about the inappropriate behaviour that has not been reported that the wider public is not aware of? That is the question ppl should be asking.