Heavy Rain Causes Customs System Disruption

September 27, 2013

The Department of Customs has advised that, due to the heavy rainfall yesterday [Sept 26], the Department has experienced systems issues that has lead to a disruption to the normal processing of Bermuda Customs Declarations [BCDs] in the Hamilton Longroom through the Customs Automated Processing System [CAPS].

A spokesperson said, “A temporary offsite work office has been established to minimize the impact to the timely processing of BCDs for the importing public.

Slideshow showing some of the flooding occurring yesterday in Hamilton:

“Members of the public may still submit their BCDs and associated payments to the Hamilton Longroom and they will be issued with a manual receipt. The BCDs will then be processed through CAPS at the temporary offsite office.

“The processing of BCDs through the Department’s L.F. Wade International Airport Longroom and the processing of electronic BCDs have not been impacted.

“The Department asks for the assistance of the importing public while technicians endeavour to safely bring the CAPS system back online.”

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