RA Launches Initiatives To Protect Consumers

September 21, 2020 | 2 Comments

The Regulatory Authority of Bermuda has announced the implementation of Principles of Consumer Protection and Market Review, with both initiatives aimed at “increasing protection for consumers.”

A spokesperson said, “The Regulatory Authority today announced the implementation of two new sets of standards to increase protection for consumers in both the electronic communications and electricity sectors. They are the Principles of Consumer Protection [Consumer Protection] and Market Review.

“Each initiative provides increased structure and accountability for providers and gives consumers clear guidelines about their roles and responsibilities when interacting with their provider.

“Specifically, Consumer Protection ensures a single point of reference to protect consumers’ interests, promote the delivery of high-quality services and products and encourage best practices in both sectors. That includes:

  • Clear marketing and honest advertising,
  • The right to cancel a contract within two weeks if unsatisfied with service[s], and
  • Fair treatment and access for Vulnerable Persons

“The Market Review offers a further degree of protection for consumers in the electronic communications sector by promoting a regulatory environment where positive consumer developments are sustainable and enforceable.”

The RA’s Head of Regulation, Jozelle Opoku, said, “As a regulator, we are keenly focused on ensuring that the rights of consumers are protected.

“That includes holding sectoral providers to the highest standards, ensuring that they are licenced to deliver products and services, and that they offer prices that are fair and reasonable.”

To view the Principles of Consumer Protection and the Market Review, visit the RA’s website.

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Comments (2)

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  1. Jaydwolf says:

    Still nothing by this “Authority” to decrease the astronomical prices for cellular and internet services in Bermuda!!!

  2. Kathy Cervino says:

    Still nothing by this “Authority” to decrease the astronomical prices for electricity services in Bermuda!!!

    What is our path towards sustainable and affordable energy in Bermuda? Do we have a path?

    After the destruction we witnessed to our beaches, but more importantly to our coastline, from the massive waves and rising sea levels following Hurricane Teddy this should be the country’s HIGHEST priority.

    We need solid action now towards 100% renewable energy.

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