New Bermuda Taxi Booking App Set To Launch

November 6, 2015

HITCH — a new app which allows you to book taxis — is set to launch, with the promo saying that the app “allows passengers to create an account, book taxis, split fares, and process transactions electronically, completely eliminating the need to carry cash.”

The company said, “HITCH is Bermuda’s first prearranged taxi booking app. HITCH puts passengers in direct contact with drivers and allows for rides to be booked and transactions processed electronically, making travelling around the island even easier.

“The app is free to use and will soon be available on both the Apple Store and Google Play store, for free. Any licensed taxi driver can register as a HITCH driver for free, and we regularly check registration details to ensure that only licensed taxi drivers with access to licensed taxis provide service to customers.”

Screenshots of the app:

hitch

“Customers can register easily by downloading the app and creating an account. Accounts are securely connected to a valid debit or credit card at registration and all bookings with HITCH drivers are charged directly, completely eliminating the need for cash when taking a taxi.

“The app allows you to view all available vehicles in the area and gives you an estimated time of arrival, a fare estimation and even allows for you to track your drivers progress as they make their way to you once they confirm the booking.

“Taking taxis also becomes more secure for both drivers and passengers as information on both driver and passenger are exchanged in preparation for the ride.

Screenshots of the app:

hitch1

“Customers will able able to not only see the name of the driver, but they will also be able to see their picture and vehicle information so passengers know exactly who is coming to pick them up, once the booking is confirmed. At the end of the ride everything is processed automatically, tips included.”

“Bermuda residents interested in HITCH can visit our website at www.hitch.bm to download the android applications and to sign up to be the first to know when the iPhone app goes live. Residents are also encouraged to like our Facebook page or follow us on Twitter.

HITCH_flyer

When asked if it is similar to the popular “Uber” app in the USA, the company explained that while the concept is similar, it is different in that Uber has an open driver policy, while HITCH will only approve licensed taxi drivers with access to a licensed taxi to use the app as drivers in accordance with Bermuda law.

The passenger app is presently available in the Google Play Store for android devices [the Play Store link for the app for licenced taxi drivers is here], with the iPhone version set to launch later this month.

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Comments (30)

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  1. Cup Of Tea Anyone? says:

    takes far too long for cab drivers to pick you up. you call back 30 minutes later to find out they dropped the call and havent issued another. on the brightside, the long wait gives you more time to drink tea!
    always a silver lining!

    hopefuly this app will end the taxi maddness #taxigate

    toodles!

  2. I and I says:

    Brilliant idea!

  3. Young Informed Bermudian says:

    Such a great idea, and it’s always great to see Bermudian entrepreneurs at work!
    All the best to the team behind this app. I will be using this in the future for sure.

  4. james says:

    the biggest problem is (registered and entitled) taxi drivers who simply do not respond to the call. this doesnt fix that

    • This could fix that. If government were to partner with the makers of this app to pull statistics and reports it would be far easier to track who is available, what rides they pickup and what rides they refuse to get and how often.

      Government needs to be a regulator and facilitator though I’m sure they’ll claim there’s no need for this as they’ve made “significant progress” on their own solution.

  5. M Marshall says:

    Hope it all goes without a H I T C H!

  6. Stephen Thomson says:

    Recently, I had 3 tourist friends up at Dockyard. We played fun golf, then had dinner at The Frog and Onion and then had a late drink at the Pirate ship. We called a taxi…waited for 45 mins and called the BTA taxi company back. The operator was quite obviously apologetic but said no taxi has responded to the call. She had tried and tried on our behalf. The issue was that the taxis don’t want to drive all the way to Dockyard as their fare may have left by the time they get there. Quite understandable really. So, it needs to be solved. We all hear stories of tourists and locals stranded in Dockyard. It took us almost 2 hours to get a cab.
    Suggest we implement a system whereby the passenger actually pays the taxi all the way up to collect the passenger and to wherever he or she wishes to travel.
    Actually take the credit card number and let the passenger know that he is on the way and they are being billed.
    It will only take 15 or 20 mins then for a taxi to come from Warwick or Southampton. The taxi will be happy as it will be a large fare.
    The passenger wont be marooned in Dockyard. Everyone wins.
    Currently its a complete disaster and we all know it but have done nothing about it. We seem to move at the pace of molasses on so many fronts. Transportation is simply one of them.

    • “the passenger actually pays the taxi all the way up to collect the passenger and to wherever he or she wishes to travel.”

      Really? Double pay for the job taxis are supposed to be doing in the first place? You’ll quickly have taxi drivers driving from St. David’s to Somerset to get their fares.

      I’d prefer to see us properly regulate taxi drivers. Do random spot checks and fine drivers who refuse fares. Better yet, partner with the makers of this app and track it using reporting an statistics.

    • Zevon says:

      If it works like e uber, it solves this problem. Once you book a car, you’re on the hook to pay for it,, as long as the taxi turns up. so the taxi would know it wouldn’t be a waste of time going to get you.

  7. Zevon says:

    Have we finally admitted that Ewart’s GPS was a waste of time and money?

    • Triangle Drifter says:

      No, the taxi drivers refused to use it. GPS works well. I used a shuttle to BWI early this week. 1 hour ride. We arrived early at pickup point. The shuttle arrived early too. We were the only passengers getting on so off we went 15 minutes early. Not 10 minutes into the trip the driver gets a call. Did he remember to pick us up the dispatcher wants to know? The van is GPS equipped & the dispatcher knows precisely where it is past our pickup point.

      Nothing wrong with GPS. It is a great tool.

  8. Takbir Karriem Sharrieff says:

    Another brilliant Idea to get our tourist transportation as well as our local population on the move more quickly.Quodos to the entrepeneur and great relief to the travelling Public.

  9. San George says:

    Outstanding!

  10. Something stinks says:

    Great idea. But can someone create an app to adjust bad attitudes. Because out taxi drivers have bad attitudes and always feel they’re doing us a favor.

    • Build a Better Bermuda says:

      That’s a disservice to the many taxi drivers that are fantastic ambassadors for Bermuda, so do not make a lump statement that our taxi drivers have bad attitudes, it is demeaning to those that exemplify Bermudian

  11. TorontoSupportsHitch! says:

    Finally! HITCH is a luxury that many Canadians are used to. What I love about this app is not only the convenience it provides BUT that it is a home grown business. It is inspiring to see Bermudian entrepreneurs filling a niche. Bravo!

  12. Shameless says:

    About time.

  13. Family Man says:

    I’m thinking this would be great for my kids. They could always hail a cab to get home in a pinch. Does it need data or just GPS and text?

  14. Mucho Gusto says:

    How does the app make money for it’s designers? Will it result in more expensive taxi rides?

    • Zevon says:

      Do the taxis using telephone dispatchers cost more?

      • Mucho Gusto says:

        Don’t the dispatchers work for the taxi company though? I just wondered how the app would generate income, that’s all.

  15. Ed Case says:

    Great idea. Unfortunately it won’t improve the reliability of the taxis themselves. The industry is broken, and all the apps in the world won’t fix it. The taxi operators have to get off their behinds and show up. All you have to do is show up.

  16. K Davis says:

    Great app I have been using it works great. I hope all the taxi Drivers and customers get on board.

  17. skytrain says:

    How much is added to the fare?
    The ap is free, someone making money. Have to think the metered rate is no longer what I pay?

    • Sarahsbeecham says:

      It’s 15% grats. which worked out to be $17 fare instead of $15 fare. The driver actually ran his regular meter to show me the difference. I didn’t mind considering I always tip the good drivers anyway.

  18. .am says:

    So.. Hailo, then? Totally open to pre-paying for the ride if it guarantees a taxi.

  19. Robert says:

    Went to download and install this app from the Play Store but stopped when I saw I saw the app permissions. Why does this app need access to my photos, media and files? Access to SMS? WiFi connection information? And Device ID and call information? I am not going to give this app blanket permission to access information on my phone that it has no need to access. Fix this!

    • Sarahsbeecham says:

      I got through to the website hitch DOT bm no problem.
      Also I had an issue with the app and emailed the address on the app page and got a response in 10 minutes.

    • Good Afternoon Robert,

      Regarding your questions please note below:

      Why does this app need access to my photos, media and files?

      HITCH allows users to change their profile picture in the app. In order to do this we need access to your photos. Additionally, the mapping libraries in the app use these permissions to allow map data to be saved to your phone’s external storage, like SD cards. By saving map data locally, your phone doesn’t need to re-download the same map data every time you use the app.

      Access to SMS?

      Similar to Whatsapp, when you sign up for Hitch App, we send a 4-digit verification code, via SMS, to the mobile number that you provided. This permission allows the app to look for that incoming SMS message and automatically verify that we have your correct mobile number. The window of time during which the app looks for that incoming SMS is limited to 60 minutes. Hitch App only uses this permission to search for the verification message that we send. We do not send to our servers or save the content of any messages other than the verification message.

      WiFi connection information?

      Hitch App’s mapping libraries use this permission to see if a Wi-Fi connection is available. Determining whether Wi-Fi is available helps optimize the data used to display these maps.

      Device ID and call information?

      This permission is used in conjunction with your own contact information to prepopulate your mobile number and country during registration. You can edit these fields, and the updated values are sent to Hitch App once your account is created. This permission is also used to obtain your Android device ID, which is sent to Hitch App’s servers and used in fraud prevention efforts.

      If you have any additional questions feel free to email us at support at hitch dot bm and we will be happy to help. We will also add the permissions information to our Google Play site. Finally, they will be available on our full website at our official launch.

      Thank you for trying HITCH!

  20. ROGER says:

    The present taxi companies may lose some business from Hitch’s competition, thus may need to up their business methods to keep drivers working through them. Would Hitch then venture to the Mini bus services next or already they being talked too.

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