Logic, CellOne Joining Together With New Name

September 9, 2016

[Written by Don Burgess]

Logic and CellOne are about to get a new name. The two firms have become one and as part of their new branding will come a new name to operate under.

The telecommunications giant said in an ad that people should “stay tuned for more info in the coming weeks.”

This comes as the company was under fire from customers for service outages over the past days.

CellOne Logic Bermuda Sept 9 2016

On Tuesday, Logic posted to its Facebook page: “A hardware failure has been the cause of the email system disruption for those customers with @northrock.bm addresses.

“Our engineers continue to work on a permanent fix. Interim measures are in place. Owing to a heavy load on the system, intermittent service and delayed emails are what you have been experiencing. Once timing has been confirmed for the complete fix, an ETA will be provided.

“We acknowledge this has been a great inconvenience to you and sincerely apologize for the situation at hand. Once we have confirmed when the system will be fully operational, an update will follow pertaining to restitution.”

It has also been posting daily updates on the North Rock mail outage and yesterday notified customers that the equipment for completing repairs is in transit.

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Comments (46)

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  1. archy says:

    does anyone like peanut butter and jelly sandwiches any more? They make me throw up.

    • archy says:

      or maybe the headline should be ‘peanut and jelly join forces’?

    • Gargoyle Wings says:

      You are weird

    • rightt says:

      Still waiting for 50Mb and 100Mb Internet service like the rest of the world. Nobody cares about peanut butter and jelly and the name change.

      • Lol says:

        Really? So we can pay $400+ for 50 and $600+ for 100? If you think they will drop the pricing on the other packages, you got another thing coming, there’s a monopoly and its not going to get any better, they can barely keep up with the current demand and still give some customers very poor connection speeds.

      • Pete says:

        Very True
        Slow outdated, high priced service. The regulators, and MPs don`t care let alone know as most are totally ignorant of technical matters.

    • sage says:

      This is more like peanut butter and do-do.

    • JT says:

      Stop complaining!!

  2. karma says:


  3. Warwick Wonder Woman says:

    Sounds more like Dumb & Dumber, but that would be an insult to one of my favorite movies.

  4. M. T. Pockets says:

    So this will be interesting. If Logic does to CellOne what they did to Northrock, we’re looking at more degraded service, more outages and more frustration.

  5. Your joking says:

    Well that sandwich is definitely full of nuts

    • frank says:

      a sandwich is not complete without the bread
      you can flip flop names anytime but what is important is the service
      if you call cellone on 7007000 it is picked up of island you can’t
      call a shop in Bermuda if you call logic it for over 30 times and then you get put on hold
      as for cable they should have their own power to the nodes and someone should monitor 24/7

      • Gargoyle Wings says:

        I can’t even read this….

      • Lualaba says:

        Call digicel.. Gett Jamaica
        Call hsbc.. Get India

        At least you understand the guys from the US!!

  6. stunned... says:

    propose: Pooh Bear & Piglet…lovely characters just bumbling along. how’s that email situation?

  7. Patricia says:

    LOL. Some of you are hilarious.

    I still like peanut butter and jelly sandwiches. A poor man’s meal but I tell you that price of peanut butter is getting out of my reach.

  8. Rhonnda Oliver says:

    I really don’t care what you call the company, rebranding isn’t going to change people’s perception, or the service (or lack thereof) and we’re probably going to continue to call you Logic anyway, or CellOne when related to phones.

    Just get it together, please.

  9. Wahoo360 says:

    You can put lipstick on a pig….but it’s still a pig.

  10. cmbbda says:

    Yikes who came up with this marketing slogan?

  11. SMH says:

    These comments are SAD.

    • Jus' Wonderin' says:

      No their coverage and non explanations and no discounted monthly bills for their ****ups is SAD! WE’RE BEING HELD HOSTAGE ON OUR OWN ISLAND! Why do you think there’s a notice that the channels out when its perfect weather here….I’ll let you figure that one out about CV!

      • Wayne N says:

        here it is…I am in the middle of an awesome western movie and what happens?……the dang blasted screen has been frozen for the past five minutes!!!…right in the middle of the showdown.

        This the crap we pay for and what should NOT be allowed is for companies who are already pathetic, buy other pathetic companies and monopolize the market!!

        Zero plus zero equals ZERO!!

    • TO SMH:Many of these coments are ridiculous!

    • Charlie says:

      No, polishing turds is sad! Their re-branding is seen as exactly that!

      These comments are borne out of frustration and a genuine lack of faith in being presented with a quality offering.

  12. Full moon says:

    ….for updates, one has to look to view their Facebook page or go to the northrock Mail site???

    I suggest that management give regular updates to the news media as BELCO does when there are power outages.

    Customers should not have to go digging for updates.

  13. Tom Cooke says:

    I don’t know… call me old..
    Iam losing track of all the name changes and whatever. .. all I know is… we have fewer choices and sub par service… and anyone says 4G… iam with digicel and very really does 3G show up on my phone.. we get charged 1st world prices for 3rd world service…

  14. Y-Gurl says:

    This is KeyTech at there best, screw it up, change names to give the illusion of better, what a farce and all thanks to…the Regulatory Authourity there to serve the best interests of public…..yeah right!

  15. iris says:

    very disappointed CellOne…

  16. Broken Glass says:

    would the last person to leave please turn off the lights.

    • wahoo says:

      And put the lid on the peanut butter.

      Really????peanut butter and jelly? How about or tweed and furbert?

      • Wayne N says:

        Wahoo..you are nothing but a pathological S**stirrer…HOW does Rev Tweed and Chris Furbert get in this conversation about telecommunications?

        You have nothing else to do but start stupid and unwarranted nonsense…and since you’re at it…like your OBA party, the bunch of misfit liars. Where are the 2,000 jobs, where is the information about the airport? and the list goes on

        • Zevon says:

          You mean “Mister President”. That’s how Furbert insists on being addressed these days.

        • wahoo says:

          Things that go together.

          What info do you want about the airport? 2,000 jobs is hard to do when you have no money because the previous administration blew it all.

          You got a lot of nerve calling the OBA a bunch of misfit liars. When you consider the alternative PLP who gave us excess of $2B debt and left a country more divided than ever – I will take the OBA thank you!

          Why don’t you ask about the $800M at your next banquet? How about asking for an set of financials next time you are at Alaska Hall.


  17. Widget says:

    What’s Logic in a monopoly, who’s allowing this to happen.. Well it may not be a sole monopoly but these companies are all heading in that direction. Now watch the serves get even worse and the costs go up. Mark my word.

  18. Peter says:

    The point is that we are not getting the service that we are paying for.
    What is the Regulatory Authority doing about it?
    Speeds are desperate given the money we pay, and as for Cable -You sign up for one thing and either have a blank screen or are fed something that you didn’t sign for!

  19. Charlie says:

    Keytech will need gallons of turd polish for this one.